The Role of Law in Digital Transformation of Public Sector Services: A Global Perspective

Abstract

The digital transformation of public sector services is rapidly reshaping the way governments interact with citizens and deliver services, fostering greater efficiency, transparency, and inclusivity. This transformation involves the integration of advanced technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT), which promise to enhance public service delivery. However, the success of this transformation heavily relies on the development and adaptation of robust legal frameworks that can regulate and guide these technological advancements. This article explores the interplay between law and digital transformation in the public sector, examining the role of legal systems in facilitating, regulating, and ensuring the ethical use of emerging technologies. It highlights the challenges posed by outdated legal structures, jurisdictional issues, and legal gaps in data protection, cybersecurity, and AI governance. The article also discusses the importance of data privacy laws, transparency, and accountability in building public trust in digital services. Furthermore, it looks at the evolving role of law in addressing future challenges, including AI governance and decentralized technologies such as blockchain. Through a global perspective, this article offers insights into the diverse legal approaches employed by different countries and regions to support digital government initiatives. It concludes with recommendations for policymakers, emphasizing the need for modernized legal frameworks, international cooperation, and capacity building in the legal domain to foster a secure, transparent, and inclusive digital future for public sector services.